Academy
Short guides to using SHRU Cloud, step by step.
Common questions
Short answers to what customers ask most.
When am I charged for an order?
When you place it. If it is rejected, the full price returns to your balance automatically.
Why is my balance lower than the amount I paid?
It is not. The payment fee is paid on top, so your balance grows by exactly the amount you chose. Check the line in your Ledger.
My manual payment is not in my balance yet.
Manual payments are added once they are confirmed. Make sure you sent proof of payment if the page asked for it, then give it a little time or contact support.
Can I cancel a digital order?
There is no cancel button for digital orders, so check the details before you confirm. If you made a mistake, contact support right away with the order number. A rejected order is refunded by itself.
Which language will I see?
The language you choose in the account menu. Before you sign in, you can pick a language for this Academy at the top of the page.
I lost my phone with my authenticator app.
If your account also has a passkey, use it to sign in. Otherwise contact support to recover your account.