Academy
Short guides to using SHRU Cloud, step by step.
Report a problem with a delivery
Tell the store when an item did not arrive, arrived damaged or is wrong.
- Open the order and choose Report a problem.
- Pick what happened: It never arrived, It arrived damaged, The wrong item arrived, or Something else.
- Describe it and add photos.
- Send the report. You can exchange messages with the store team and add return tracking if you send the item back.
ImportantClose this report is final. Close a report only when the problem is solved.